Thank you for getting in touch!
We will review your message and get back to you. Meanwhile, please check our FAQ section for useful information.
How do I clean my Lasko Fan?
We recommend you clean your product frequently to maintain optimum fan performance. You should always unplug your Lasko fan before cleaning.
Tower fans/Blower fans
Clean your fan by using the brush attachment on your vacuum cleaner. Vacuum the intake grills to remove lint and dirt from the fan. For safety purposes we strongly advise you do not open these units.
Pedestal fans/Table fans/Wall mount fans
Disassemble your front and rear grills. Reverse the assembly instructions found in the product user manual to disassemble the blade parts. The grills and blade may be immersed to be cleaned with a mild detergent and water. Wipe all other parts with a soft damp cloth. Use a mild detergent if necessary. Be sure not to touch the motor. DRY ALL PARTS COMPLETELY BEFORE REASSEMBLING.
Using a Phillips head screwdriver, remove the four screws on the outside perimeter of the front grill. Remove the front grill, exposing the fan blade. To remove the fan blade, place a hand on each side of the blade and gently rock the blade from side to side, and pull the blade off. Wipe the blade with a soft damp cloth. Use a mild detergent if necessary. Be sure not to touch the motor.
Pivoting Floor fans
Wipe the fan with a soft, damp cloth. Use a mild detergent if necessary. Other fans in this category can be cleaned as follows:
- Wind Machine
Lay the fan faced down on a flat surface. The rear grill should be facing you. Remove the screws with a Phillips head screwdriver from the rear grill. Remove the knobs on the sides as well. Separate the two grills, exposing the fan blade. Wipe the blade with a soft, damp cloth. Use a mild detergent if necessary. Be sure not to touch the motor.
- Cyclone/Air Companion
Lay the fan faced down on a flat surface. The rear grill should be facing you. Remove the screws with a Phillips head screwdriver from the rear grill. Turn the product over, the front grill will now be facing you. Place a flat head screwdriver into the gap between the front and rear grills. Pull the front grill towards you, exposing the fan blade. Do not remove the knobs on either side. Wipe the blade with a soft, damp cloth. Use a mild detergent if necessary. Be sure not to touch the motor.
- Breeze Machine
Lay the fan faced down on a flat surface. The front grill should be facing you. Remove the two knobs on both sides. Place a flat head screwdriver into the gap between the front and rear grills. Pull the front grill towards you, exposing the fan blade. Wipe the blade with a soft, damp cloth. Use a mild detergent if necessary. Be sure not to touch the motor.
Where can I locate parts for my Lasko fan?
If you would like to purchase parts for your Lasko fan please visit our Parts & Accessories Store.
Or, you may also place an order directly through our Customer Service Team at 800-233-0268.
Our business hours are Monday through Friday, 8am-5pm ET. Note: Due to safety reasons, many electronic components and most heater components are not available to consumers for installation or replacement.
What is the warranty on my Lasko fan?
The limited warranty on Lasko fans varies between one and two years with proof of purchase. Please refer to your user manual or our Warranty page for detailed information regarding the warranty of your product.
The box of my Lasko fan states it includes a Patented, Fused Safety Plug. What does this mean?
The safety plug is a safety feature created by Lasko that can be found on all of our residential fans and humidifiers.
It is a safety device that is designed to cut off electric current to the fan if the plug detects a potentially hazardous electrical fault in the fan’s motor or power supply. The fuse is non-replaceable. If the fuse opens repairs should not be attempted because the fuse has detected a potential electrical fault in the motor or power supply.
Why is it beneficial to use a fan with an air conditioner?
Simple Savings Tip: Save on cooling costs by turning up your whole-house thermostat and using your fan to circulate air conditioning, creating a wind chill effect and staying comfortable.
How do I assemble my Lasko tower fan?
The assembly of Lasko tower fans varies from model to model. Please refer to your user manual for more information.
How do I assemble my Lasko pedestal fan?
Please refer to your user manual for detailed instructions on how to assemble your pedestal fan.
Watch our How to Assemble a Lasko® Pedestal Fan in Minutes video for more information.
What is a Weather-Shield® box fan?
It is a box fan that has a patented, isolated box fan motor for worry-free window use.
This motor will allow you to use your box fan safely when it is raining. However, we advise that you remove your product from the window during heavy inclement weather as powerful winds could blow water into your electrical components.
Can I use my Lasko box fan in the window?
Only if your box fan is labeled as a Weather-Shield may it be used in the window.
Why is it important to install the plastic feet on my Lasko box fan?
The plastic feet are designed to stabilize your product and to prevent it from tipping over. You should not use your box fan until the plastic feet are securely installed.
How do I attach the plastic feet onto my Lasko box fan?
All Lasko box fans have plastic feet included in the box. Please refer to your user manual for installation instructions.
What is Storm Guard®?
This window fan feature enables the window to be closed behind the fan during inclement weather, or when securing the home. It is only available on specific Lasko window fan models.
Can I leave my Lasko window fan in the window when it is raining?
All Lasko window fans have an enclosed motor which will allow you to use your fan safely when it is raining. However, we advise that you remove your product from the window during heavy inclement weather as powerful winds could blow water into your electrical components. If your window fan has the Storm Guard® feature, you may simply close the window behind the fan to protect it.
What are the differences between air intake, air exhaust and air exchange on my window fan?
Air intake describes the fan pulling air from the outside into the room. Air exhaust describes the fan pushing air from the room to the outside. Air exchange only applies to twin window fans. It describes one fan blade pulling air into the room, while the other fan blade pushes air out, simultaneously.
How does the Ionizer feature on my Lasko fan work?
The built-in Ionizer in a Lasko fan generates millions of negative ions and disperses them into the air to combat and dispel air pollution. As the negative ion levels grow, the air feels naturally fresher like the great outdoors.
How does the timer function on my Lasko fan work?
This function allows you to set the length of time your fan will run before it automatically turns off. The length of time varies from model to model. Please see your user manual for more information.
My Lasko fan will not start. Why?
Try moving your fan to another outlet in a different room. It is possible that there could be a problem with the wall outlet. If your outlet checks out, there could be a problem with the product. Contact our Customer Service Team for further assistance at 800-233-0268 (M-F 8am-5pm ET) or send them a message from our Contact Page.
My Lasko pedestal/table fan/wall-mount fan is vibrating. Why?
This can occur if the spinner that holds the blade is not tightly fastened. Turn off your product and remove the front grill. Place one hand on the spinner and the other on the blade. Turn the blade clockwise without moving the spinner. This will tighten the spinner and prevent the blade from bumping against the spinner. If your fan continues to vibrate after trying this troubleshooting, please contact our Customer Service Team for further assistance at 800-233-0268 (M-F 8am-5pm ET) or send them a message from our Contact Page. Note: These units are very powerful; it is normal to see and feel a slight vibration when in use.
How far away can I be from the product and still be able to use my remote?
The remote controls on all Lasko fans have a range of up to 15ft. Note: You must point the remote directly at the control panel in order for the remote to work properly.
How do I put my pedestal pipes back together if I accidentally separate them?
Your pipe assembly should come preassembled in your packaging. If they are separated please follow the steps below for assembly. If the large pipe is inserted into the base, please remove it. Please separate the small pipe from the large pipe and lay them on a flat surface. Please note that the adjustment nut attached to the large pipe must be loosened. Once you have the two pipes separated, you will notice that the small pipe has a lipped edge.
You must insert the non-lipped edge of the small pipe into the bottom of the large pipe (the bottom of the large pipe is the metal end, not the end with the plastic nut). Once you have inserted the small pipe it will come up through the adjustment nut. You will now be able to extend the small pipe and tighten the adjustment nut. If the small pipe does not fit through the top of the large pipe you may need to loosen the adjustment nut. Or, you may have the small pipe upside down. The small pipe will not go through the large pipe if it is not inserted correctly.
Please make sure you are inserting the non-lipped edge of the small pipe. Once you have the pipes assembled correctly, you may insert the pipe assembly into the base and continue with your fan assembly as directed in your user manual.
Can my fan be recycled? How do I properly dispose of it?
Your fan may be recyclable in your area. We encourage you to properly dispose of and/or recycle end-of-life products in accordance with federal, state, and local regulations. For tips, ideas and suggested recyclers and waste service providers in your area, go to www.1800recycling.com®.
Can the batteries from my remote control be recycled? How do I properly dispose of them?
Remote control batteries are recyclable. For environmentally responsible disposal, contact your local waste service provider or visit www.1800recycling.com®.
Can I use my Lasko heater as the primary source of heat in my home?
Portable heaters are not intended to replace your primary heating source. They are most efficient when you lower your whole-house thermostat and use the heater to warm the room you are in. Lasko heaters are for supplemental use only.
How much does it cost to use a Lasko heater and how will it affect my electric bill?
All Lasko heaters have a maximum heat output of 1500 watts (12.5 amps). Most Lasko heaters have a low heat setting (750/900 watts) and a thermostat function. The cost will vary depending on the heat setting selected and how often the heater is used. As rates vary across the country we advise you to contact your electric company for more information regarding your electric bill.
Simple Savings Tip: Save on overall heating costs by lowering your whole-house thermostat and using a Lasko heater to heat the room you are in.
What size room will a Lasko heater effectively heat?
Typically, Lasko heaters will heat a 300 square foot area. Coverage will vary based upon outside temperatures and insulation quality. For maximum efficiency the heater should be used in an enclosed area such as a bedroom or office.
Can I use my Lasko heater in the bathroom?
We do not recommend using your Lasko heater in a bathroom due to the possibility of contact with water. Lasko heaters are not intended for use in wet or damp locations such as bathrooms, laundry areas or similar indoor locations.
Can I use my Lasko heater near children?
Yes. However, extreme caution is necessary when any heater is used by or near children. We advise that you not leave your child unattended when using your Lasko heater. Heaters should not be left on during the night in any situation.
Can I use my Lasko heater with an extension cord or in a power strip?
No. Always plug your Lasko heater directly into a 120V wall outlet only. We do not recommend the use of other cord connected devices such as a power strip, surge protector, multiple outlet adapter, cord reel, or outlet-type air freshener. The use of such devices may create a safety hazard.
Is it normal for the power cord/plug to get warm when the heater is in use?
Space heaters typically draw more electrical current than other small appliances in your home. As all Lasko heaters produce a maximum of 1500 watts it is possible that your cord could get warm when the product is in use.
If the plug on your cord is hot to the touch it could be due to resistance heating which is caused by the wall outlet. Faulty internal wall outlet connections or loose plugs can cause the wall outlet or heater plug to overheat. This can occur immediately or gradually over time. If this is occurring we strongly suggest you have your outlet replaced by a qualified electrician.
My Lasko heater is emitting an odor. Is it normal?
If you recently purchased your Lasko heater you may notice an unusual odor. This is normal and the smell will go away over time. The more often you use your heater the faster the smell will dissipate.
If you have had your Lasko heater for some time and the heater is emitting an unpleasant odor, it may require cleaning.
How does the thermostat function on my Lasko heater work?
The thermostat function on your heater allows you to set a desired room temperature. When the desired temperature is reached the heater will automatically cycle off and on to maintain the set temperature. Please see user manual for more information.
My heater has a Save-Smart™ feature. How does it work?
The Save-Smart feature is an energy savings function available on specific Lasko heaters. When turned on this function will quickly reach the set temperature on HIGH heat then to save energy will switch to LOW heat automatically.
Your Lasko heater will cycle off and on in the LOW mode to maintain your desired temperature. Please see user manual for more information.
How do I clean my Lasko heater?
We recommend you clean your heater by using the brush attachment on your vacuum cleaner. Vacuum the intake grills to remove lint and dirt from the surface of the heater. Cleaning your Lasko heater every two weeks will help maintain the optimum heater performance.
How do I reset my Lasko heater?
Turning off your Lasko heater and unplugging it for 10 minutes will reset it. If after 10 minutes the unit does not turn on please contact our Customer Service Team at 800-233-0268 (M-F 8am-5pm ET).
How does the Ionizer feature on my Lasko heater work?
The built-in Ionizer in a Lasko heater generates millions of negative ions and disperses them into the air to combat and dispel air pollution. As the negative ion levels grow, the air feels naturally fresher like the great outdoors.
How does the timer function on my Lasko heater work?
This function allows you to set the length of time your heater will run before it automatically turns off. The length of time varies from model to model. Please see user manual for more information.
Why is my heater shutting off?
There are two main reasons why this would occur. The heater may be off because it has reached the desired temperature setting. Check your temperature setting on your heater.
If your heater runs for several minutes and shuts off repeatedly, it may require cleaning.
My Lasko heater is tripping my circuit breaker. Why?
If your circuit breaker trips while your heater is in use it is an indication that you have overloaded your circuit breaker. Lasko heaters can use up to 12.5 amps of electricity. The average circuit breaker used in a residence is a 15 or 20 amp breaker.
If you are using other appliances in the same circuit breaker as your Lasko heater, you may surpass the maximum amount of wattage available which will cause your circuit breaker to trip. This could occur immediately or after the product has been in use for some time.
Note: Multiple outlets in multiple rooms can be connected to the same circuit breaker.
I plugged my heater into the outlet and I do not see a power light. Why?
Try moving your heater to another outlet in a different room. It is possible that there could be a problem with the original wall outlet. If your outlet checks out, there could be a problem with the product.
Contact our Customer Service Team at 800-233-0268 (M-F 8am-5pm ET) for assistance.
Why is my heater blowing out cold air?
Some of our Lasko heaters have a FAN function which gives you the option to use your heater as a fan. If your heater has this feature make sure the setting is in the HEAT mode.
Your heating element could be damaged or defective.
Contact our Customer Service Team at 800-233-0268 (M-F 8am-5pm ET) for warranty assistance.
What is the warranty on Lasko heaters?
All Lasko heaters have a limited three year warranty with proof of purchase. Please refer to your user manual or our Warranty page for detailed information regarding the warranty of your product.
Is my Lasko heater safe to use?
Yes. We pride ourselves here at Lasko on safety first. All of our products go through rigorous testing and include multiple safety features that vary from product to product.
Why do I have to unplug my heater when not in use?
This is a safety warning that you will find on all Lasko product instruction manuals. Typically, it is good practice to unplug this or any device such as a fan, toaster, etc. when not in use.